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CDK Service Edge Training Video and Quiz

CDK Service Edge Training Video and Quiz

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Question 1 of 8

1. Question

CDK and what other software are similar? (Hint, you already use this software!)

eLeads
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TimeHighway
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Autobook
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XTIME
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Question 2 of 8

2. Question

What is the primary TAB that you will be using?

Parts
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Customers
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Appointments
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RO Dash
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Question 3 of 8

3. Question

When you have a customer pulled up, which tab would be used to edit the customer address?

1 Customer
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2 Vehicles
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3 Services
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4 Appointments
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Question 4 of 8

4. Question

Which tab has the customer’s Service History?

1 Customer
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2 Vehicles
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3 Services
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4 Appointments
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Question 5 of 8

5. Question

Which dealership using CDK has a dealership defined services section?

Honda of Frontenac
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First Texas Honda
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Miller Honda
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Ourisman CDJR Clarksville
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Question 6 of 8

6. Question

Where is the CANCEL appointment button located, after an appointment is set?

1 Customer
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2 Vehicles
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3 Services
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4 Appointments
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Question 7 of 8

7. Question

How do you see available dates for an appointment?

Select Advisor, Transportation, then select a date on the calendar. Available slots are shown to the right.
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Select Advisor, then select a date on the calendar. Available slots are shown on the left.
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Select a date on the calendar, and ask when the customer wants to come in. Make a note in the appointment.
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Question 8 of 8

8. Question

Like Autobook, what is an important step must you take as an agent, when done with that call?

You must log out of the software every time.
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You must clear your cache and cookies
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There is nothing special to do after wrapping up a call
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