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Client Information Page (CLIP) Quiz

Client Information Page (CLIP) Quiz

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Question 1 of 10

1. Question

What Street is the SERVICE department located on?

Smith St
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Baltimore Ave
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Maryland Ave
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Capital Lane
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Question 2 of 10

2. Question

How far out should we schedule any appointment at this dealership?

24 hours
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48 hours
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72 hours
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1 week
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Question 3 of 10

3. Question

Which advisor do we schedule an appointment under on a Monday?

Unspecified
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Saturday
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Matt Jones
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Any named advisor
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Question 4 of 10

4. Question

Where do we transfer body shop calls to?

Billy’s Body Shop
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Anthony’s Autobody
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Carl’s Collission
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Johnny’s Collision
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Question 5 of 10

5. Question

Where is drop box located at this dealership?

At the front of the building
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On the left side of the building
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On the right side of the building
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In the back of the building
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Question 6 of 10

6. Question

What time does Express lane start?

7:00am
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8:00am
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9:00am
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10:00am
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Question 7 of 10

7. Question

How far will the shuttle run?

3-miles
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5-miles
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7-miles
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10-miles
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Question 8 of 10

8. Question

A customer asks for the price of a 4-wheel alignment. What is the best response?

It will cost $49.99
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It should be about $59.99
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A 4-wheel alignment starts at $89.95
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No more than $99.99
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Question 9 of 10

9. Question

From the list below, select all the statements that are TRUE.

Service and Sales are located at separate locations.
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We should use “unspecified” advisor option on weekend appointments.
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The dealership is located in Baltimore, Maryland.
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The dealership does not have Express service available.
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Oil change appointments can go through Express Lane with no appointment needed.
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Maryland State Inspections will go through the Express Lane.
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The service department is open 9am-1pm on Sunday.
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Dealership can conduct repairs on any manufacturer vehicle.
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Dealership will accept personal checks as payment.
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The last walk-in oil change on a Monday will be at 3:00pm.
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Customers whom purchase a vehicle from ABC Automotive will receive 5 free oil changes
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The last repair/diag time on a Tuesday is 2:30pm.
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Non-warranty tows go through Johnny’s Towing Service Company.
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Shuttle will run within 15 mile radius.
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Dealership has loaners available for customers receiving 2 hours of service or more.
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Correct

Incorrect
Question 10 of 10

10. Question

From the list below, select all the statements that are FALSE.

We should use the “unspecified” advisor option on weekend appointments.
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The service department is open 9am-1pm on Sunday.
Correct Incorrect Correct answer

The dealership does not have Express service available.
Correct Incorrect Correct answer

Shuttle will run within 15 mile radius.
Correct Incorrect Correct answer

Service and Sales are located at separate locations.
Correct Incorrect Correct answer

Customers whom purchase a vehicle from ABC Automotive will receive 5 free oil changes.
Correct Incorrect Correct answer

Oil change appointments can go through Express Lane with no appointment needed.
Correct Incorrect Correct answer

Dealership will accept personal checks as payment.
Correct Incorrect Correct answer

Non-warranty tows go through Johnny’s Towing Service Company.
Correct Incorrect Correct answer

Maryland State Inspections will go through the Express Lane.
Correct Incorrect Correct answer

Dealership has loaners available for customers receiving 2 hours of service or more.
Correct Incorrect Correct answer

Dealership can conduct repairs on any manufacturer vehicle.
Correct Incorrect Correct answer

Correct

Incorrect

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