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Stohlman Subaru Tysons

Stohlman Subaru Tysons

https://www.wearecallcontrol.com/005CLIP.pdf

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Question 1 of 7

1. Question

Where is this dealership located?

Vienna, Virginia
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Columbia, Maryland
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Austin, Texas
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Question 2 of 7

2. Question

What scheduling software does this dealership use?

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Xtime
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CareConnect
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TimeHighway
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Question 3 of 7

3. Question

Can you schedule a loaner for this dealership?

Yes, as long as the customer had a loaner before
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Yes, but only if they say please
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No, you must send a worksheet and have the dealership call the customer back
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Question 4 of 7

4. Question

Does this dealership have an express lane? True or False?

False
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True
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Question 5 of 7

5. Question

A customer would like to bring in their Mazda CX-9, where would you look to see if the dealership can work on this vehicle?

Services
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Express Lane
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Other Makes and Restricted Vehicles
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Question 6 of 7

6. Question

A customer is requesting Valet, what do you do?

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Inform the customer that that service is not offered
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Tell the customer that an advisor will have to call them back to coordinate using the Valet word track
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Schdule the appointment, and send a worksheet.
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Question 7 of 7

7. Question

What type of work is accepted on the weekends?

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All work
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All work except recalls
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Just minor maintenance
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