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Volvo Cars Tampa Video and Quiz

Volvo Cars Tampa Video and Quiz

Watch the video below before you start your quiz. Be sure to take good notes, the questions are not easy!

To view a copy of the Client Information Page, visit the “Quiz Materials” tab above.

Quiz Details:

Length: 10 Questions

Time Allowed: 25 minutes

Passing Score: 80%

Retakes Allowed: 1

Time limit: 0

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Question 1 of 10

1. Question

Where is this dealership located?

Tuscon, Arizona
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Salt Lake City, Utah
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Tampa, Florida
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Saline, MI
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Question 2 of 10

2. Question

What scheduling software is this dealership utilizing?

TimeHighway
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CDK Service Edge
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XTIME
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None, we send alerts for all appointments.
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Question 3 of 10

3. Question

What is the name of Volvo Car Tampa’s loyalty program?

VIP VXT
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Rewards
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Tampa Advantage
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VCT VIP
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Question 4 of 10

4. Question

A customer is requesting to know how much it will cost to remove a dent from their driver’s side door. How should you handle this request?

Schedule the appointment and send an alert.
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Do not schedule an appointment, and warm transfer to an advisor.
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Transfer over to Town and Country Automotive.
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Tell the customer this is not something the dealership can assist with, and hang up promptly.
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Question 5 of 10

5. Question

Which recall word track do you use for the Door Latch recall?

Send-Alert Word Track
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Schedule and Send Alert Word Track
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Not Offered Word Track
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Transfer Word Track
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Question 6 of 10

6. Question

For Volvo’s in general, which roadside service is never discontinued, even after the warranty expires?

Lockout
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Gas Delivery
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Towing (up to 25 miles) and Roadside Assistance
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All services are discontinued after the warranty expires.
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Question 7 of 10

7. Question

If a customer is requesting a VOLVO loaner, how should you handle this?

Tell the customer you cannot guarantee which vehicles will be available, as the fleet changes.
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Schedule the appointment as normal.
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Schedule the appointment 2 days in advance and add a note to the appointment.
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Schedule the appointment 2 days out, and send an alert.
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Question 8 of 10

8. Question

Does Volvo Cars Tampa accept other makes?

Yes
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No
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Question 9 of 10

9. Question

What time does the SHUTTLE start?

7:00 AM
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7:30 AM
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8:00 AM
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There is no shuttle.
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Question 10 of 10

10. Question

What is the weekend work policy for this dealership?

Minor Maintenance Services; turn all others away.
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Minor Maintenance Services; Emergencies must be transferred/have an alert sent.
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All work is accepted, send an alert for anything more than minor services.
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All work is accepted.
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