Service Hierarchy

Establishing and maintaining a service department, often referred to as the dealership’s fixed operations are crucial to a successful operation. This department consists of the technicians who perform repairs, the service advisors who assist customers and sell maintenance packages, and porters who prep just-sold vehicles for delivery. At some stores, porters also wash cars once repairs are completed. And some dealerships employ drivers to pick up and shuttle customers to and from work or home, or to shuttle customers’ cars to their homes after repairs are complete. High-end dealers offer loaner cars, and employees in the service department might manage that program as well. Tied to the service department is the parts department, which stocks and sells parts and accessories for the service department and for retail sales.