Declined Services Follow Up

Service advisors will make recommendations based on the Multi-Point Inspection completed at the time of service. When those services are declined, the customer will be placed in the Declined Services Follow Up queue.

A decline can happen for many different reasons:

• Too expensive at the time of service
• Thought it was unnecessary
• Did not have the option of leaving the car with the service department for the amount of time it would take
• Customer was planning to schedule a separate appointment for the service

With many of these reasons, our call is greatly appreciated by the customer. We can often offer discounts, or simple reminders that they still need the work done. There is no obligation to schedule this week. We can set an appointment and reminder for them a month out. The point is to get those services on the calendar to be completed. Skimping on vehicle safety or forgetting to schedule the appointment can be a problem for a lot of people.