Overview of Day 4
- Introduction of Trainer
- Review of Homework
- Review of day 2 material
- Usernames/Passwords Distributed
- CLIP Presentation
- Call Control vs. Premier Connect Clients
- Planet Honda Confirmation
- GROCS and KPI Explanation
- Five9 Login Credentials
- Five9 Phone Installation with Wes
- Five9 Set-Up and Training
- Chat Procedure
- Five9 Basic Troubleshooting
- Manual Appointment Form Process (Crash Kit Video)
Homework:
- Review GROCS and KPI’s Watch the Five9 Videos Transfer Video
- Review CLIP Video
- Review basic Five9 Troubleshooting
- Watch the Worksheet Video
- Schedule Review with Stephanie Burgess