Quirks & Key Information to Remember

  1. Promotions offered to customers via outbound scheduling call will only apply to the vehicle listed in the outbound record.
  2. You must follow the scripting in your outbound calls, just as you would follow the exact scripting for an Outbound CSI follow up call. The words we choose for your script are directly approved by the manufacturer & the service manager at the dealership.
  3. Promotional offers are good to be cashed in indefinitely, provided that we schedule an appointment in the system . They must be claimed by scheduling an appointment while on the phone with us. We can schedule months out or as early as one is available, but the appointment itself must be saved while on the phone with your customer.
  4. The goal of these phone calls is to schedule an appointment for the customer. That means we want to be just a bit pushier with getting something in the calendar than we would be for our inbound calls.