Lessons

• Phone Etiquette

• Conducting a Proper Customer Hand-Off

• Troubleshooting & Technical Skills

• Guide to Crushing Every Curveball

• Service Advisor Selection

• The Client Information Page (CLIP)

• Scheduling Recalls

• Outbound Resources

• MyKaarma

• Lesson

• Bennett Automotive Introduction Video

• APS Training

• OBS1 – Outbound Scheduling Level 1

• OB2 Training

• 2 – BL2 Training

• Web Form (No Software) Dealerships

• Tekion Training

• UpdatePromise Training

• Ourisman Missed Appointment and Appointment Rescheduling Training Video and Quiz

• Outbound Basics Final