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Outbound Training

Course Content

Lesson Content

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Expectations of Your Hybrid Shift

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Outbound CSI Calls & Their Value

Starting the Call

During the Conversation

Wrapping Up Your Call

“Customer Declined to Complete Survey” Disposition

What Qualifies as a “Customer Declined”

What Does Not Qualify as a “Customer Declined”

Quick Reference Guide

Curveball Examples

Lesson Content

0% Complete 0/6 Steps

Why are Outbound Scheduling Calls Important?

Two Types of Outbound Scheduling

Utilizing Your CLIP & Scheduling Software on Outbound

Using Dropbox Reference Files for Outbound Scheduling

Wrapping Up Your OBS Call

Quirks & Curveballs of Outbound Scheduling

Lesson Content

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Logging In & Getting Oriented

Making the Dials

Wrapping Up Your Unotifi Call