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Inbound Training & Supplemental Materials
Course Content
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Lessons
Breaking Down the Script
8 Topics
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Breaking Down the Script
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Greeting the Customer
Rapport Building
Confirming Details
Building the Repair Order (RO)
Transportation Options
Appointment Selection
Confirmation Process
Concluding Thoughts
The Client Information Page (CLIP)
3 Topics
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1 Quiz
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The Client Information Page (CLIP)
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General CLIP Overview
Areas to Check on Every Call
Quick Links Defined
Where do you find that?
GROCS & Telephone Excellence
6 Topics
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GROCS & Telephone Excellence
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Greeting & Confirmation
Rapport Building
Operating Call
CLIP & Script Adherence
Scheduling and Forms Accuracy
GROCS Review
Guide to Crushing Every Curveball
8 Topics
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Guide to Crushing Every Curveball
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What’s a Curveball?
Common Curveballs
3 Rules to Solve Any Problem
1. Explain Your Pause
2. Determine Where the Answer is.
3. Make Sure Someone Answers the Question.
Keep Control of Your Call
Wrapping Things Up
Pipedrive Team Tasks
4 Topics
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Pipedrive Team Tasks
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Logging In & Getting Oriented
Refreshing Pipedrive Info
Updating Information
Adding Notes and Assigning Next Activity
Policies & Procedures
3 Topics
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Policies & Procedures
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Emergency Transfers/Conferences
Employee Handbook
Virtual Workforce Requirements
Downloadable Resources
10 Topics
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Downloadable Resources
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2024 Inbound Training Manual
Call Controllables Defined
Diagnostic Op-Code Guidelines
Guide to Starting Your Day
Honda Maintenance Minders
Inbound Script
Inbound Script Cheat Sheet
LATTE/Handling Difficult Calls
Phonetic Alphabet
Worksheet Cheat Sheet
Inbound Glossary
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Home
About Us
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Expand
Mission Statement
Core Values
Meet Our Team
FAQ
Automotive BDC Services
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Expand
Inbound Reservation Center
CSE/CSI Follow-Up
Outbound Scheduling
BDC Consultation Services
Request A Demo
Promoted Products
Toggle child menu
Expand
Performance Auto Solutions
Diamond Ceramic
Nitrogen and Roadside Programs
Contact Us
Careers
Dealer Login
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