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The Empathetic Leader
Course Content
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Lessons
Introduction
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Becoming Part of a Team
4 Topics
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1 Quiz
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Becoming Part of a Team
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1. Work on It! – Getting Started
What’s a Team?
Personality Types on Paper
Knowledge Check
2. Work on It! – Personality & Team Types
Goals
4 Topics
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1 Quiz
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Goals
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Defining Goals
Short-Term vs. Long-Term Goal-Setting
Accountability vs. Micromanagement
Work on It – Goals
Knowledge Check
Communication
Interaction
6 Topics
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2 Quizzes
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Interaction
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Positive vs. Negative Reinforcement
Can You Spot It?
Reframing Disciplinary/Corrective Action
Coaching vs. Teaching
Can You Spot It?
Work-Appropriate Transparency
Communication Nuances
Work On It! – Interaction
Conflict
4 Topics
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Conflict
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The Cog in the Machine
Confronting Confrontation
The Hard Conversations
Work On It! – Conflict
Resolution
4 Topics
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Resolution
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Resolution – When They Drop the Ball
Resolution – When You Drop the Ball
Resolution – When You Can’t Find the Ball
Work On It! – Resolution
Partnership
2 Topics
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Partnership
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Active Participation
Work on It! – Partnership
The Hard Topics
Bias
2 Topics
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1 Quiz
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Bias
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Types of Bias
Knowledge Check
Identifying Personal Bias
Harassment & Discrimination
3 Topics
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1 Quiz
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Harassment & Discrimination
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Company Policy
What Does Bias & Discrimination Look Like at Work?
What Does it All Mean?
Knowledge Check
Stress
3 Topics
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Stress
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When Management Fails
When You Fail
Boundaries
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About Us
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Mission Statement
Core Values
Meet Our Team
FAQ
Automotive BDC Services
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Inbound Reservation Center
CSE/CSI Follow-Up
Outbound Scheduling
BDC Consultation Services
Request A Demo
Promoted Products
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Performance Auto Solutions
Diamond Ceramic
Nitrogen and Roadside Programs
Contact Us
Careers
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